Senior Membership Manager | Luxury Brand | London, London

This is a rare opportunity to join one of London’s most prestigious luxury houses in a pivotal client-facing role — where exceptional relationship management meets the highest standards of brand experience.

Our client is an iconic luxury brand with a discerning and loyal membership base. As Senior Membership Manager, you will be the custodian of that relationship — delivering a truly white-glove experience at every touchpoint.

The Role

You will lead the strategy and day-to-day management of the brand’s membership programme, driving retention, engagement and growth across a high-value client portfolio. This is a senior, visible position that sits at the intersection of client experience, commercial performance and brand storytelling.

What You’ll Be Doing

• Developing and executing the membership strategy, with a clear focus on lifetime value and loyalty
• Building deep, personalised relationships with members — anticipating needs and exceeding expectations
• Collaborating with marketing, events and communications teams to deliver bespoke member experiences
• Analysing membership data to identify trends, opportunities and retention risks
• Leading and mentoring a small membership team

What We’re Looking For

• Proven experience in membership, CRM, loyalty or client relations — ideally within luxury, hospitality, private members clubs or premium retail
• A naturally warm, polished communicator with impeccable attention to detail
• Commercial acumen balanced with a genuine passion for exceptional client experience
• The ability to operate with discretion and confidence at senior and UHNW level

The Detail

London

Senior individual contributor / team lead

Luxury brand environment

If you’re passionate about delivering world-class client experiences within a brand that truly values excellence, we’d love to hear from you.