Head of CRM – Luxury Hospitality, London

We currently have an exciting opportunity for a Head of CRM to join a world renowned, globally recognised brand located at their UK HQ in London


Additional details and an application form can be found below.


The successful CRM Manager will:

  • Assist in implementing the Global CRM Strategy and email marketing processes for the business.
  • Work closely with the Design team to produce digital assets.
  • Own the client database to include Administration, Reporting and analysis.
  • Work closely with the Marketing Managers to gather CRM and digital assets.
  • Assist digital & CRM team to build client reports and provide concepts to improve conversion globally.
  • Implementation of specific global CRM programs to improve engagement with clients and limit attrition rate.
  • Support on special CRM and digital projects when required.
  • Monitor competitors and other luxury brands.

Experience requirements

  • Experience in email marketing, paid search and database management
  • Passion for CRM and Digital Media
  • Experience of Sales Force Marketing Cloud ( or other systems ) a plus
  • Comfortable with learning new tools quickly
  • Team player
  • Pardot experience a bonus
  • Ability to work in an enterprising and fast moving / fast growth environment.
  • Exceptional written and verbal communication skills
  • Computer literate with good Excel and PowerPoint skills

Educational requirements

  • Educated to degree level
  • 8/10 years + Experience in CRM & Email Marketing 


Please complete the form below to apply for this job. If it’s not quite for you, you can browse other jobs.

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