Client Services Manager, London

My client, a quintessentially British luxury retailer, is seeking a Client Services Manager to join their team on a permanent basis. Managing a team of sales and customer service professionals, this individual will join our client at an incredibly exciting time as they prepare to expand their already world-renowned business offering.

The ideal individual will come from a luxury retail background, have experience of managing teams during exceptionally busy key periods such as Christmas while being equally comfortable with nurturing long-lead time client accounts , and be a natural networker with a flair for developing new business opportunities.

Additional details and an application form can be found below.


  • Managing and taking accountability for weekly, monthly and yearly targets and reporting back on these at board level
  • Nurture, establish and develop accounts leading to increased sales and business scope
  • Using networking to raise brand profile to a wide audience
  • Oversee departmental budget and monitoring spend
  • Ensure the smooth and timely management of private and corporate orders via email and telephone
  • Engage strong time and people management skills to work efficiently as part of a wider team
  • Mentor a team of varying size throughout seasonal fluctuations
  • Efficient internal communication across departments to ensure top level delivery to customers

Experience requirements

Degree educated


Educational requirements

  • Exceptional time and team management skills
  • Strong customer service experience
  • Significant experience in sales
  • A background in luxury retail
  • A true passion for the brand and its identity¬†


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