Android Support Engineer – Luxury Retail, London


Salary
£25-35K
Type
permanent
Location
London
Employer
Luxury Retail Manufacturer
Reference
JRABAndroidSupport0912
Updated
09 Dec 2015

We currently have an exciting opportunity for a client facing Android Support Engineer to join a high-end manufacturer within the luxury retail industry based in London. It is an extremely exciting time for this company as they are experiencing astounding growth globally as their new generation of opulent consumer electronic devices are set to be launched in early 2016!

The ideal Android Support Engineer will be responsible for providing white glove, Android technical support to VIP customers at our clients’ boutique store in the heart of London and customers’ premises.

This is a fantastic opportunity for a highly skilled, customer-centric individual who is passionate about delivering a first class VIP customer experience.

Additional details and an application form can be seen below.

Responsibilities

Main duties will be to:-

  • Provide one on one personal appointments with customers to deliver in-depth guidance
  • Configure, migrate, backup and restore data between old and new mobile devices
  • Personalise the mobile device according to customer specifications
  • Troubleshoot and resolve technical problems remotely over the phone and through shifts at our clients care centre.

Experience requirements

Skills:-

  • Android support experience essential, preferably within customer facing environment
  • Thorough understanding of Android OS
  • Experience with migrating from iOS to Android and knowledge in backing up / restoring of Android based devices
  • Strong computer skills and experience with CRM system
  • Willing to travel and readiness to work extra hours and during non-business hours
  • Demonstrable passion for technology, gadgets, gaming and apps
  • Experience with VIP customers and proficiency in Windows mobile OS, IOS and Blackberry - Advantageous

Educational requirements

None Specified

Apply


To apply for this job, please complete the form below. If it’s not quite for you, you can browse other jobs.

Attach your CV/Résumé

Your CV/Résumé will only be seen by Jackson Rose consultants. We will never share your details with anyone else unless we have your written permission.

All personal data is processed electronically for the purpose of managing your candidate experience. Click here to access our full data protection policy. You are entitled to access, correct and delete personal data which relates to you, and to object to the processing of your personal data. To exercise these rights, please write to the following address: Jackson Rose Recruitment Solutions Ltd, Unit 7, The Hub, Station Road, Henley on Thames, Berks, RG9 1AY or contact us.